Write to us! We love talking to you!
Darling Spring is proud to provide great customer service, always willing to go the extra mile for your happiness.
We are quick to return your queries, and do our best to give you the perfect service, darling!
For any kind of inquiries, please fill out this form or send us an email at firstname.lastname@example.org or you can always text us at 917.456.5437
Enamelware is a time honored and a time consuming process made by fusing glass onto heavy-gauge steel. Raw steel bodies are machine mulled or hand-formed, glazed and then kiln fired to create a smooth surface.
Enamelware is fired using a traditional kiln which creates very high firing temperatures. Depending on where an individual item is placed in the kiln, the degree impacts the color intensity of the product giving each design a unique beauty and a point of difference.
The patterns differ on each item showing the marks of its journey. These differences as something special that gives your products a unique character to be enjoyed over time.
During the production process of enamelware, products are hung for drying and firing under their rims; therefore, flash rust can appear in these areas, they can be easily removed with a damp cloth.
There are small holes to allow gas to escape on models with hollow handles. Here the air can escape during firing. The little bubbles are part of the enameling process.
There may be seams on the inside of the handle. Basic enamel leaks outwards slightly during firing, and a thin line appears. This is part of the enameling process.
These are not considered defects.
We sincerely hope you fall in love with everything you order from Darling Spring, but if for any reason you are not %100 satisfied, we are happy to accept returns on selected items within 14 days from the date of delivery.
To be eligible for a return, please note that the items must be unused and in original condition and packaging. Please note the return shipping is considered the responsibility of the purchaser, and we do not refund shipping costs. If your purchase was qualified as free shipping, the shipping cost will be deducted from your refund.
Gift Boxes, perishable items (food & beverages), fragile items (glass and porcelain), custom made items, art prints, and jewelry products are final sale. Our remaining collection is eligible for return and exchanges.
Please be sure to re-use all protective original packaging elements to ensure your return arrives safely and in the original condition. An item must be returned in original condition to be considered for a full refund.
Please note the return shipping is considered the responsibility of the purchaser, and we do not refund shipping costs. If your purchase was qualified as free shipping, the shipping cost will be deducted from your refund.
Yes! To join Darling Spring Trade Program, just send a copy of your business card or a link to your website, along with a copy of your business license, membership in a qualified design organization, or VAT registration to email@example.com.