Frequently Asked Questions
Help Center
Enamelware is a time honored and a time consuming process made by fusing glass onto heavy-gauge steel. Raw steel bodies are machine mulled or hand-formed, glazed and then kiln fired to create a smooth surface.
Enamelware is fired using a traditional kiln which creates very high firing temperatures. Depending on where an individual item is placed in the kiln, the degree impacts the color intensity of the product giving each design a unique beauty and a point of difference.
The patterns differ on each item showing the marks of its journey. These differences as something special that gives your products a unique character to be enjoyed over time.
During the production process of enamelware, products are hung for drying and firing under their rims; therefore, flash rust can appear in these areas, they can be easily removed with a damp cloth.
There are small holes to allow gas to escape on models with hollow handles. Here the air can escape during firing. The little bubbles are part of the enameling process.
There may be seams on the inside of the handle. Basic enamel leaks outwards slightly during firing, and a thin line appears. This is part of the enameling process.
These are not considered defects.
Enamelware can be washed in the dishwasher without harm to color or design. When using the dishwasher, select the glass washing program. We recommend washing by hand for long enjoyment of the radiant shine of enamel. A simple combination of lime juice and baking soda would do wonders. Dry the cookware well. Lime spots can be removed with vinegar water effortlessly. Enameled steel is incredibly strong, but the glass topcoat will chip if handled too roughly or dropped onto hard surfaces (revealing the steel frame underneath). Remember, it is still safe to eat from your enamelware dishes even if the steel underneath the glass is exposed as the steel below naturally oxidizes. What appears to be scratches in the enamel could be marks left by metal tools: streaks of metallic residue, which have caused little or no damage to the underlying enamel. Enamel is much harder than stainless steel; you can scrub the marks with a gentle cleaning compound. The shiny surface of colored enamel can be affected by high acidic food. Using to serve citrus-containing food can make the surface look matte. Therefore we do not recommend using it with meals that contain too much lemon, lime, orange, etc., to keep the shine of your product. White-colored enamelware is safe to use with acidic food. Tea, coffee, and some foods may stain the enamel, but this is natural.
It can be put in the freezer or oven up to 250°C without damaging the coating or design. Perfect for an induction cooker, gas or electric stove, in the oven, or the bonfire. Heats up quickly and keeps the warmth. Keeps cold drinks and food cold.
Never put in microwaves! Do not touch when hot! Never use steel wool or abrasive brushes to clean your enamelware. Use the smooth side of the cleaning sponge or a soft brush for cleaning. Avoid using harsh chemicals, scouring powder containing sand, and cleaning sponges with ceramic particles that can scratch the surface. Sudden extreme temperature changes can cause damage, so allow your product to return to room temperature first before heating, cooling, or washing.
The frequency of professional cleaning services has increased at our distribution center and our packers and pickers are taking extra steps to ship your products safely. They regularly sanitize and wash their hands and wear gloves, and practice social distancing while handling your products and shipments.
Our customer support team is available at support@darlingspring.com for any questions you have.
You can modify your order up until you receive your shipping confirmation email. Please reach out to us at support@darlingspring.com, and we'll be happy to assist.
Orders can be canceled with no additional penalty, as long as the order has not been processed or shipped. To cancel an order, please send an email to support@darlingspring.com and include your name and order number.
When your order ships, you will receive an email with tracking information. You can also login to your Account page.
We offer free standard shipping in the continental U.S. for all orders over $150.
We currently ship in the Contiguous 48 states. If you are interested in shipping to Hawaii, Alaska, U.S. territories, or internationally, please email support@darlingspring.com with your name, shipping address, phone number, and the product name and quantities you are interested in. We'll respond with a custom shipping quote for you. Please note our shipping rates do not include duties and taxes, only costs of shipping the order. The recipient is responsible for paying duties and taxes for the package.
We ship to Canada with UPS and DHL. Please select your desired carrier at the checkout page. Free shipping over $150 is not available to Canada at this time. Please note our shipping rates do not include duties and taxes, only costs of shipping the order. The recipient is responsible for paying duties and taxes for the package.
International orders (Orders that ships over an ocean or a border) are final.
The majority of our products are shipped via UPS, although a select few ships via USPS, which takes up to 7 business days.
Please note that we do not ship to P.O. boxes.
In-stock items typically ship within five business days from the time your order is placed in. You should receive the order in seven business days from the time of shipping, depending on your location and chosen shipping option.
Please note that we do not ship on Saturdays, Sundays, or national holidays.
Orders totaling $150 or more are typically sent with signature required for delivery. You can choose to waive the signature required; however, we cannot be held responsible for missing or stolen packages if a signature is waived.
We do offer shipping insurance, which you can select at check out.
If you need something quickly, you can upgrade to Express (2-3 days) shipping at checkout. Expedited orders are prioritized but will take 24-48 hours to leave our warehouse.
Despite our best efforts, sometimes things happen. Please inspect your purchase upon receiving your order. If anything in your order arrives damaged, notify us within seven days of receipt of any damages. Send us a picture of the damaged goods at support@darlingspring.com, and we'll send you a replacement right away if in stock, and if not in stock, please allow up to four weeks for your piece/s to be made + delivery.
We are big fans of re-using, so our main packaging ingredient is a keepsake, please use the muslin cloth in any way you like! Use it as a napkin, kitchen towel, swaddle blanket - according to the size you have. Muslin cloths are durable, breathable, and easy to care for. They are highly absorbent and dry very quickly and %100 cotton! The rest is made out of either post-consumer recycled materials or biodegradable, but definitely fully recyclable. Please recycle!
Since all of our products are handmade in small batches, occasionally items may not be in stock and have a delayed shipping date.
As soon as your order is received, we'll let you know when it will ship, however, if not in stock, please allow up to four to six weeks for your piece/s to be made + delivery. If you are in need of an item urgently, please contact us at support@darlingspring.com to check availability.
You can also choose to pre-order. Please check our pre-order page for details.
We hope you will enjoy shopping with us and thank you for understanding that we are a small independent business with a small team who will endeavour to help you with your purchases however we can.
And we promise it will be worth the wait.
Since all of our products are handmade in small batches, occasionally items may not be in stock at our warehouse or in stock with our designers.
Backordering an item will help us order the product for you and it is a great way to secure an item and avoid sellouts!
The general time frame of a backorder is from two to eight weeks, but please check the product page for specific timelines.
If you are in need of an item by a certain date or inquire about the timeframe of a certain product delivery, please contact us at support@darlingspring.com.
We hope you will enjoy shopping with us and thank you for understanding that we are a small independent business with a small team who will endeavour to help you with your purchases however we can.
And we promise it will be worth the wait. ;)
To secure your item, full payment is due at checkout. Once an order is placed, the item will ship when Darling Spring receives the shipment from our manufacturer, with your selected shipping method within two to three business days.
The exact delivery date on Pre-Order items is unknown, however, a target release date is specified on the products page.
All backorder items will be marked with a "backorder" button on the Product Page, check out and order summary and will have an estimated shipping date in the product description.
Our backorder disclaimer: Because the item has not yet reached us, we can not guarantee the exact date your item will ship. Each backorder item has an estimated shipping date but this is subject to change from the manufacturer without prior notice. If for any reason we are not able to fulfill your backorder in the target delivery date, we will refund you for the full amount immediately.
As stated above we will issue refunds if we aren't able to fulfill your order. However, refunds will not be available on backorders where your order is still able to be fulfilled. Refund requests will be considered if made due to extraordinary delays in delivery (greater than 60 days from stated initial delivery estimate).
We sincerely hope you fall in love with everything you order from Darling Spring, but if for any reason you are not %100 satisfied, we are happy to accept returns on selected items within 14 days from the date of delivery.
Please see below the list of refundable and final sale items.
To be eligible for a return, please note that the items must be unused and in original condition and packaging. Please note the return shipping is considered the responsibility of the purchaser, and we do not refund shipping costs. If your purchase was qualified as free shipping, the shipping cost will be deducted from your refund.
Please check information about enamelware here.
Gift Boxes, perishable items (food & beverages), fragile items (glass and porcelain), custom made items, art prints, and jewelry products are final sale. Our remaining collection is eligible for return and exchanges.
Please be sure to re-use all protective original packaging elements to ensure your return arrives safely and in the original condition. An item must be returned in original condition to be considered for a full refund.
Please note the return shipping is considered the responsibility of the purchaser, and we do not refund shipping costs. If your purchase was qualified as free shipping, the shipping cost will be deducted from your refund.
If your items are eligible for return, just send us an email at support@darlingspring.com and enter the email associated with your order. Once you receive your return label, you can drop off your package at any location of your carrier.
Be sure to hang on to the return receipt you receive, just in case! We'll issue your refund as soon as we receive your return. Please be sure to re-use all protective original packaging elements to ensure your return arrives safely and in the original condition for an eligible full return.
Please send your items directly to us, not to the designers.
No! We do not! Woohoo!
Of course - if your items are eligible for return, keep whatever you like. If your items are eligible for return, just send us an email at support@darlingspring.com and enter the email associated with your order/ login to your Account page. Please specify which items you'd like to return in your mail. Please note that items will be charged based on individual pricing if the full bundle is not kept.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Approved refunds are issued in the same form as the initial payment. Depending on the method of payment, it may take up to 3 weeks to see the credit.
You can return a gift you've received for store credit. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and she will find out about your return. However, we do exchange gifts, discreetly. Please note that shipping costs will apply.
All of our products are made in small batches, so to make sure the item you'd like to purchase is in stock, we recommend that you place your order before you return your original purchase.
Please be sure that you are returning new, unused, undamaged items within 14 days of delivery. Please note that shipping costs will apply.
Send us an email support@darlingspring.com, and we'll handle the exchange for you (discreetly).
Please note that shipping costs will apply.
We always include a little something in the box to make you smile.
Although we do not offer gift wrapping at this time, but we'd be happy to include a hand-written note on your behalf. At checkout, you will find directions to add your personal note.
Yes we do! Darling Spring has partnered with Shop Pay.
Shop Pay payment platform gives you, the shoppers to split your payment in 4 interest-free installments over 6 weeks. There is no hard credit check and Shop Pay accepts all U.S. credit and debit card.
Yes of course! Please find detailed information about Shop Pay below and also you can always learn more about Shop Pay by reading Shop Pay’s FAQ: https://shoppay.affirm.com/help/s/article/about-sp
Installments
Shop Pay offers you the option to pay in full at checkout or to split your purchase into 4 equal installment payments. You can't adjust the number of installment payments or the price range available for Shop Pay Installments.
You have the option to pay for orders between $50 and $3,000 USD, including discounts, shipping, and taxes, in 4 installments. To use Shop Pay Installments, your shipping address needs to be in the United States.
Fees or penalties
There are no additional charges, interest rates, or late fees. You can pay your balance off early without penalty. However, if you make a partial payment or late payment, then future applications to use Shop Pay Installments might be affected.
Credit scores and eligibility
Your credit scores aren't affected if you use Shop Pay Installments. However, if you don’t pay an installment, or you make a late payment, then your eligibility for making purchases using Shop Pay Installments in the future might be affected.
Restricted items
There are some items that you can’t use Shop Pay Installments to purchase, including, but not limited to:
• Cash advances
• Illegal items and activities
• Weapons, including parts and accessories
• Narcotics and drug paraphernalia
• Currency, including cryptocurrency
• PayPal, Venmo, and other money transfer services
• Loan and credit card payments
• Gift cards
Terms of Service
Learn more about Affirm’s terms of service or Shop’s terms of service.
Affirm is the originator and servicer of Shop Pay installments, but payments are managed in your Shop Pay account.
Yes! To join Darling Spring Trade Program, just send a copy of your business card or a link to your website, along with a copy of your business license, membership in a qualified design organization, or VAT registration to support@darlingspring.com.
Industry professionals such as fellow interior designers, architects, hotels, property management companies, home stagers, and students of design.
If you are interested in our services for corporate gifting, please send us an email at support@darlingspring.com. We'd be happy to help.
No, we do not do registry service at this time. But we are working on it!
Some of our products are open to wholesale. If you are interested, please get in touch with us support@darlingspring.com.
It depends on your order's final destination. We collect sales tax on all purchases sent within the State of New York and California. The rates vary based on the shipping address. If your order is taxable, shipping charges are also taxable. Taxes are automatically added at checkout.
Our curation is like a treasure hunt; we look for and bring out the best locally and internationally made products that tell a story - written and created by women. We look for artists who express themselves in a new and unique way and make sure our curation is a selection of objects that one wouldn't find readily on the high street.
Yes, of course! Darling Spring is a company that works to be a designer network for women creatives to connect with like-minded creatives to make collaborations and create together.
Darling Spring is a woman-owned small business support at its heart, working with women who put their hearts, time, and effort into what they create. We build our community with respect and care to create a sustainable relationship and grow together for long-term success.
We believe in slow-living and taking a mindful approach to buying. We choose to buy fewer, well-considered products built to last and to be cherished for years to come.
We provide high-end sourcing, and we do not scale at high-volume - offering the right products rather than all products. Our orders are made in tune with our volume of demand, and we grow together gradually.
Not all items are in stock at all times. As soon as your order is received, we'll let you know when it will ship, however, if not in stock, please allow up to four weeks for your piece/s to be made + delivery.
If you are in need of an item urgently, please contact us to check availability.
We promise it will be worth the wait.
We are big fans of re-using, so our main packaging ingredient is a keepsake, please use the muslin cloth in any way you like! Use it as a napkin, kitchen towel, swaddle blanket for the little ones - according to the size you have. Muslin cloths are durable, breathable, and easy to care for. They are highly absorbent and dry very quickly and %100 cotton! The rest is made out of either post-consumer recycled materials or biodegradable, but definitely fully recyclable. Please recycle!
What is an air plant? An air plant is a more widely used name for Tillandsia - a plant that comes in many shapes and sizes. They are unique in the fact that they grow without soil, deriving moisture and nutrients from the air. Air plants are native to deserts and rainforests of South-America. They can grow on rocks, trees, bushes and even on fences or electric wires in urban areas.
What are the good conditions for growing air plants? The most important conditions for air plants are daylight, air circulation and room temperature over 15 °C. They can take a few hours of direct sun but do not necessarily need it.
How to water air plants? There are two ways to water air plants: bathing or spraying. We recommend bathing as then you can be sure that the whole plant will get evenly moist during the watering process. Spraying can be done in between baths when it seems that the plant needs extra moist. Air plants need to be watered 1-2 times a week. The plant should get more water when the leaves get curly or the leave edges become brownish.
How to bath air plants? Fill up a bowl or bucket with water at room temperature (18-20°C). Submerge your plant so that all leaves get wet. Leave the plant in water for 15-30 minutes. After watering remove the excess water by shaking the plant gently. We suggest to leave it on a towel upside down to dry. Air plants that are flowering can also be submerged but not the flowering point.
Do air plants need fertilizer? Fertilizer is not necessary but it will keep them in top shape. An orchid fertilizer can be given after the plant has blossomed, as this process takes a lot of energy from them. Please follow the instructions on the package.
Do all air plants bloom? Yes, all air plants bloom once in a lifetime, the flowering period can range from few days to few months, depending on the plant species. When the flowers begin to shrive, it can be cut off with scissors. After flowering the plant usually begins to produce a new plant. An offspring can be separated if it has grown at least 1/3 of the size of the mother plant.
- Dry clean recommended.
- Hand wash with cold water if necessary, air dry.