Frequently Asked Questions
Yes. Darling Spring is committed to delivering whatever you need to make your home comfortable during these uncertain times.
While we are open, extra safety precautions and social distancing measures have our orders shipping out a little slower than usual, so thank you for your patience and understanding during this time.
The frequency of professional cleaning services has increased at our distribution center and our packers and pickers are taking extra steps to ship your products safely. They regularly sanitize and wash their hands and wear gloves, and practice social distancing while handling your products and shipments.
You can modify your order up until you receive your shipping confirmation email. Please reach out to us at email@example.com, and we'll be happy to assist.
Orders can be canceled with no additional penalty, as long as the order has not been processed or shipped. To cancel an order, please send an email to firstname.lastname@example.org and include your name and order number.
We offer free standard shipping in the continental U.S. for all orders over $150.
For now, we currently ship in the Contiguous 48 states. If you are interested in shipping to Hawaii, Alaska, U.S. territories, or internationally, please email email@example.com with your name, shipping address, phone number, and the product name and quantities you are interested in. We'll respond with a custom shipping quote for you. Please note our shipping rates do not include duties and taxes, only costs of shipping the order. The recipient is responsible for paying duties and taxes for the package.
The majority of our products are shipped via UPS, although a select few ships via USPS, which takes up to 7 business days.
Please note that we do not ship to P.O. boxes.
Orders totaling $150 or more are typically sent with signature required for delivery. You can choose to waive the signature required; however, we cannot be held responsible for missing or stolen packages if a signature is waived.
We do offer shipping insurance, which you can select at check out.
If you need something quickly, you can upgrade to Express (2-3 days) shipping at checkout. Expedited orders are prioritized but will take 24-48 hours to leave our warehouse.
Since all of our products are handmade in small batches, occasionally items may not be in stock and have a delayed shipping date.
As soon as your order is received, we'll let you know when it will ship, however, if not in stock, please allow up to four to six weeks for your piece/s to be made + delivery. If you are in need of an item urgently, please contact us at firstname.lastname@example.org to check availability.
You can also choose to pre-order. Please check our pre-order page for details.
We hope you will enjoy shopping with us and thank you for understanding that we are a small independent business with a small team who will endeavour to help you with your purchases however we can.
And we promise it will be worth the wait.
In-stock items typically ship within two to three business days from the time your order is placed in. You should receive the order within seven business days from the time of shipping, depending on your location and chosen shipping option.
Please note that we do not ship on Saturdays, Sundays, or national holidays.
Despite our best efforts, sometimes things happen. Please inspect your purchase upon receiving your order. If anything in your order arrives damaged, notify us within seven days of receipt of any damages. Send us a picture of the damaged goods at email@example.com, and we'll send you a replacement right away if in stock, and if not in stock, please allow up to four weeks for your piece/s to be made + delivery.
We are big fans of re-using, so our main packaging ingredient is a keepsake, please use the muslin cloth in any way you like! Use it as a napkin, kitchen towel, swaddle blanket - according to the size you have. Muslin cloths are durable, breathable, and easy to care for. They are highly absorbent and dry very quickly and %100 cotton! The rest is made out of either post-consumer recycled materials or biodegradable, but definitely fully recyclable. Please recycle!
Since all of our products are handmade in small batches, occasionally items may not be in stock at our warehouse or in stock with our designers.
Backordering an item will help us order the product for you and it is a great way to secure an item and avoid sellouts!
The general time frame of a backorder is from two to eight weeks.
If you are in need of an item by a certain date or inquire about the timeframe of a certain product delivery, please contact us at firstname.lastname@example.org.
We hope you will enjoy shopping with us and thank you for understanding that we are a small independent business with a small team who will endeavour to help you with your purchases however we can.
And we promise it will be worth the wait. ;)
To secure your item, full payment is due at checkout. Once an order is placed, the item will ship when Darling Spring receives the shipment from our manufacturer, with your selected shipping method within two to three business days.
The exact delivery date on Pre-Order items is unknown, however, a target release date is specified on the products page.
All backorder items will be marked with a "backorder" button on the Product Page, check out and order summary and will have an estimated shipping date in the product description.
Our backorder disclaimer: Because the item has not yet reached us, we can not guarantee the exact date your item will ship. Each backorder item has an estimated shipping date but this is subject to change from the manufacturer without prior notice. If for any reason we are not able to fulfill your backorder in the target delivery date, we will refund you for the full amount immediately.
As stated above we will issue refunds if we aren't able to fulfill your order. However, refunds will not be available on backorders where your order is still able to be fulfilled. Refund requests will be considered if made due to extraordinary delays in delivery (greater than 60 days from stated initial delivery estimate).
We sincerely hope you fall in love with everything you order from Darling Spring, but if for any reason you are not %100 satisfied, we are happy to accept returns on selected items within 14 days from the date of delivery.
Please see below the list of refundable and final sale items.
To be eligible for a return, please note that the items must be unused and in original condition and packaging. Please note the return shipping is considered the responsibility of the purchaser, and we do not refund shipping costs. If your purchase was qualified as free shipping, the shipping cost will be deducted from your refund.
Gift Boxes, perishable items (food & beverages), fragile items (glass and porcelain), custom made items, art prints, and jewelry products are final sale. Our remaining collection is eligible for return and exchanges.
Please be sure to re-use all protective original packaging elements to ensure your return arrives safely and in the original condition. An item must be returned in original condition to be considered for a full refund.
Please note the return shipping is considered the responsibility of the purchaser, and we do not refund shipping costs. If your purchase was qualified as free shipping, the shipping cost will be deducted from your refund.
If your items are eligible for return, just send us an email at email@example.com and enter the email associated with your order. Once you receive your return label, you can drop off your package at any location of your carrier.
Be sure to hang on to the return receipt you receive, just in case! We'll issue your refund as soon as we receive your return. Please be sure to re-use all protective original packaging elements to ensure your return arrives safely and in the original condition for an eligible full return.
Please send your items directly to us, not to the designers.
No! We do not! Woohoo!
Of course - if your items are eligible for return, keep whatever you like. If your items are eligible for return, just send us an email at firstname.lastname@example.org and enter the email associated with your order/ login to your Account page. Please specify which items you'd like to return in your mail. Please note that items will be charged based on individual pricing if the full bundle is not kept.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Approved refunds are issued in the same form as the initial payment. Depending on the method of payment, it may take up to 3 weeks to see the credit.
You can return a gift you've received for store credit. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and she will find out about your return. However, we do exchange gifts, discreetly. Please note that shipping costs will apply.
All of our products are made in small batches, so to make sure the item you'd like to purchase is in stock, we recommend that you place your order before you return your original purchase.
Please be sure that you are returning new, unused, undamaged items within 14 days of delivery. Please note that shipping costs will apply.
Send us an email email@example.com, and we'll handle the exchange for you (discreetly).
Please note that shipping costs will apply.
We always include a little something in the box to make you smile.
Although we do not offer gift wrapping at this time, but we'd be happy to include a hand-written note on your behalf. At checkout, you will find directions to add your personal note.
Yes we do! Darling Spring has partnered with QuadPay.
QuadPay’s payment platform gives you, the shoppers to split your payment in 4 interest-free installments over 6 weeks. There is no hard credit check and QuadPay accepts all U.S. credit and debit card.
Yes of course! Please find detailed information about QuadPay below and also you can always
learn more about QuadPay by reading QuadPay’s FAQ: https://www.quadpay.com/help/
What is QuadPay?
QuadPay’s payment platform gives shoppers the choice to pay for their purchases via 4 simple installments. QuadPay is a platform built for shoppers, that empowers them to buy now, pay over time and avoid repayments.
What does it cost a customer to use QuadPay?
If a customer pays on time, there is never a cost to using QuadPay.
Are there late fees?
We only charge a $7 fee on a late payment that’s overdue. We reserve the right to charge a further $7 fee, if the customer remains late 7 days after the original payment due. $14 is the maximum a customer will ever be charged for an individual order.
Is there a hard credit check?
No. QuadPay never performs a hard credit check on a customer and there is no impact on a customer’s credit rating by using QuadPay.
How do refunds to the customer work?
As soon as the merchant approves and processes a refund for a customer that has checked out with QuadPay, the refund is immediately processed by QuadPay.
If the refund is in full, the customer will have any funds paid to-date refunded immediately to their card and all future installments will be cancelled.
If the refund is partial, the refund amount will be applied to the total purchase amount, starting with the last installment.
For example, if a purchase was for $100 (4 x $25 installments) and a partial refund of $25 was issued by the merchant, QuadPay would cancel the 4th installment. If a refund of $50 was applied, QuadPay would cancel the 4th and 3rd installments.
What payment types are accepted?
QuadPay accepts all U.S. credit and debit cards (including American Express and Discover).
However, QuadPay cannot accept credit or debit cards from overseas or pre-paid debit cards.
Who can use QuadPay?
In order to have an account with QuadPay, you must:
Live in the U.S.
Be at least 18 years old
Have a valid and verifiable mobile number
Use a U.S. credit or debit card to make a purchase
If you are not approved
QuadPay assesses multiple information points about customers and their purchases to algorithmically determine customers' eligibility to use their service. QuadPay undertakes this assessment independently of their retail partners.
If you have any questions about QuadPay's assessment criteria, please reach out firstname.lastname@example.org directly.
Where can you review their order?
You can login to the customer portal to review their order, update their payment details and make additional payments here: https://customer.quadpay.com/
Can customers change a payment date?
Customers can request to move a payment date by contacting email@example.com. Please note, it can take 24-48 hours for the update to be reflected.
Is there a limit to how much a customer can spend on QuadPay?
QuadPay does not approve every order. QuadPay’s automated system takes into account various factors to determine whether customers are approved and what spend limit we can provide customers with.
QuadPay will charge the customer 25% of the purchase amount at the time of the transaction. If the customer doesn't have this amount available, the order will not go through.
If a customer is a repeat purchaser and has made all prior repayments on time, there is a good chance they will receive a higher limit than somebody who is a new customer.
If a customer has multiple orders that are not fully paid off with QuadPay, it can help to pay off orders in advance. This can sometimes increase the amount the customer can spend.
QuadPay also looks at the total value of orders and can deny transactions if they exceed certain limits.
Why has a customer’s card been charged multiple times?
This is typically because the wrong zip code has been entered. When this occurs, the customer’s bank may hold the funds as pending temporarily. Importantly, in this instance, the customer hasn’t been charged and this will be reversed shortly.
If the issue persists, please have the customer contact their bank in the first instance and if they confirm a charge has been made, please contact firstname.lastname@example.org.
A customer wants to know when the next payment is due?
Customers can view or make a manual payment in the customer portal: https://customer.quadpay.com/
Customers can also pay the purchase in full early.
How does QuadPay handle when a customer returns an item purchased with QuadPay?
As soon as QuadPay is notified of the return from the merchant, the customer will be refunded.
How can customers update their payment details?
Customers can update their payment information in the https://customer.quadpay.com/
What information does QuadPay need from a customer?
For initial sign up we only need your date of birth, mobile number, and either a debit or credit card. After that we only need you to enter your mobile number to make a purchase through QuadPay. QuadPay is completely secure.
How can a customer contact QuadPay?
If a customer has an issue with their payment (for example, they’re not going to be able to make a payment on time or their card was stolen) direct them to email@example.com
Customers will receive an acknowledgment immediately and a response within 24 hours.
Customers can also check on their order by logging into their account at: https://customer.quadpay.com/
Yes! To join Darling Spring Trade Program, just send a copy of your business card or a link to your website, along with a copy of your business license, membership in a qualified design organization, or VAT registration to firstname.lastname@example.org.
Industry professionals such as fellow interior designers, architects, hotels, property management companies, home stagers, and students of design.
If you are interested in our services for corporate gifting, please send us an email at email@example.com. We'd be happy to help.
No, we do not do registry service at this time. But we are working on it!
Some of our products are open to wholesale. If you are interested, please get in touch with us firstname.lastname@example.org.
It depends on your order's final destination. We collect sales tax on all purchases sent within the State of New York and California. The rates vary based on the shipping address. If your order is taxable, shipping charges are also taxable. Taxes are automatically added at checkout.
Our curation is like a treasure hunt; we look for and bring out the best locally and internationally made products that tell a story - written and created by women. We look for artists who express themselves in a new and unique way and make sure our curation is a selection of objects that one wouldn't find readily on the high street.
Yes, of course! Darling Spring is a company that works to be a designer network for women creatives to connect with like-minded creatives to make collaborations and create together.
Darling Spring is a woman-owned small business support at its heart, working with women who put their hearts, time, and effort into what they create. We build our community with respect and care to create a sustainable relationship and grow together for long-term success.
We believe in slow-living and taking a mindful approach to buying. We choose to buy fewer, well-considered products built to last and to be cherished for years to come.
We provide high-end sourcing, and we do not scale at high-volume - offering the right products rather than all products. Our orders are made in tune with our volume of demand, and we grow together gradually.
Not all items are in stock at all times. As soon as your order is received, we'll let you know when it will ship, however, if not in stock, please allow up to four weeks for your piece/s to be made + delivery.
If you are in need of an item urgently, please contact us to check availability.
We promise it will be worth the wait.
We are big fans of re-using, so our main packaging ingredient is a keepsake, please use the muslin cloth in any way you like! Use it as a napkin, kitchen towel, swaddle blanket for the little ones - according to the size you have. Muslin cloths are durable, breathable, and easy to care for. They are highly absorbent and dry very quickly and %100 cotton! The rest is made out of either post-consumer recycled materials or biodegradable, but definitely fully recyclable. Please recycle!
What is an air plant? An air plant is a more widely used name for Tillandsia - a plant that comes in many shapes and sizes. They are unique in the fact that they grow without soil, deriving moisture and nutrients from the air. Air plants are native to deserts and rainforests of South-America. They can grow on rocks, trees, bushes and even on fences or electric wires in urban areas.
What are the good conditions for growing air plants? The most important conditions for air plants are daylight, air circulation and room temperature over 15 °C. They can take a few hours of direct sun but do not necessarily need it.
How to water air plants? There are two ways to water air plants: bathing or spraying. We recommend bathing as then you can be sure that the whole plant will get evenly moist during the watering process. Spraying can be done in between baths when it seems that the plant needs extra moist. Air plants need to be watered 1-2 times a week. The plant should get more water when the leaves get curly or the leave edges become brownish.
How to bath air plants? Fill up a bowl or bucket with water at room temperature (18-20°C). Submerge your plant so that all leaves get wet. Leave the plant in water for 15-30 minutes. After watering remove the excess water by shaking the plant gently. We suggest to leave it on a towel upside down to dry. Air plants that are flowering can also be submerged but not the flowering point.
Do air plants need fertilizer? Fertilizer is not necessary but it will keep them in top shape. An orchid fertilizer can be given after the plant has blossomed, as this process takes a lot of energy from them. Please follow the instructions on the package.
Do all air plants bloom? Yes, all air plants bloom once in a lifetime, the flowering period can range from few days to few months, depending on the plant species. When the flowers begin to shrive, it can be cut off with scissors. After flowering the plant usually begins to produce a new plant. An offspring can be separated if it has grown at least 1/3 of the size of the mother plant.
- Dry clean recommended.
- Hand wash with cold water if necessary, air dry.